"...perfection of a point of view."

FREQUENTLY ASKED QUESTIONS

Where is your company located?

Coodieranks is located in Atlanta, Georgia.

How is the clothing made?

All clothing is Made-To-Order. When we say Made-To-Order, that means we handcraft all garments as you order them. Production on orders can take up to 14 business days to be completed.

Do you have a size chart?

Yes. A size chart is placed on every product page beside the size of the garment. Within the size chart you will also find a guide on how to take your own measurements to ensure you order your correct size. We run sizes 4-14, although not all styles will be available within that size run. Please note that garments are made with 100% cotton, so there is some give but no stretch.

What forms of payment do you accept?

We accept all major credit cards including, Visa, Discover, Mastercard, American Express and also Paypal.

Do you ship internationally?

Currently we are not shipping internationally. We are only shipping within the United States.

However, international shoppers can secure a United States address using one of the many mail forwarding services and have their package(s) delivered for a reasonable fee. Most of these services operate by giving you a unique "US address" to key in when purchasing something from a US store. Once the forwarding company receives your item, it will then be forwarded to you.

What method is used for shipping?

We ship via USPS Priority Mail and USPS Express Mail with Delivery Confirmation. For security reasons, unfortunately we do not ship to PO Boxes, Army Post Offices (APO) and Fleet Post Offices (FPO).

Can I cancel or change my order?

Yes. You can cancel or make changes to your order within 24 hours of when your order was placed. You will need to email info@coodieranks.com requesting what needs to be canceled or changed. If email is not sent within 24 hours, unfortunately production would have started on your order and no changes or cancelation can be done at that time.

When will my order be shipped?

Once your item(s) has been completed, orders usually ship within 14 business days of purchase date. You will receive a confirmation email when your order has been shipped that will include a tracking number to track your purchase.

Am I able to exhange my purchase?

Yes. You are able to exchange your purchase base on inventory availability. If we are sold out of an item that you would like to exchange your purchase for, at that time a store credit will be issued for any other product that catches your eye. For more information, please view our Exchange Policy under our Terms and Condtions.

What is your return policy?

If for any reason you are unsatisfied with your purchase, you may return merchandise purchased at regular price that is unworn, unaltered, and undamaged within 14 days of delivery date. Unfortunately, Coodieranks does not offer refunds and our return policy is an exchange only policy. Customer is responsible for all shipping charges. For more detailed information, please view our Return Policy under our Terms and Conditons.

My question wasn't answered, what do I do?

If you still have unanswered questions, please feel free to email us at info@coodieranks.com.

Twitter
Facebook
Instagram
Tumblr
Pinterest